Effective starting: May 25, 2018

Key Changes

  • More control over your information. We updated information on how to control your data and the use of your personal information through our services.
  • Updated Child Policy. TrainingPeaks now requires it's users to be at least 16 years of age to create an account and use TrainingPeaks products and services.
  • We consolidated Best Bike Split's Privacy Policy into TrainingPeaks' Privacy Policy.

TrainingPeaks, LLC ("TrainingPeaks," "we," or "us") is committed to protecting your privacy and utilizing technology that gives you a powerful and safe online experience. This Privacy Policy applies to the TrainingPeaks, LLC. owned and operated websites and applications and governs data collection and usage. By using the website, you consent to the data practices described in this policy.

We will collect personal data that you submit or which we collect through your use of the website. We may disclose this personal data to TrainingPeaks' affiliates, customers, and third-party service providers as described in more detail below. We will keep you informed by electronic means about events, products and services that we believe may be of interest to you as a user of the TrainingPeaks websites. We also use cookies to allow us to provide our services and products. You may review the Privacy Policy in its entirety below.

If you have questions or concerns about our privacy policy or practices, please contact us in the first instance at privacy@trainingpeaks.com.

The websites www.trainingpeaks.com, www.bestbikesplit.com, and TrainingPeaks mobile applications, (hereinafter "the Site") is owned and operated by TrainingPeaks, LLC ("TrainingPeaks," "we," or "us"). The Site provides web and mobile applications, online training programs, and other training services offered by TrainingPeaks (the "Services").

Please read carefully through all sections of this Privacy Policy. Your access to and use of the Site is subject to this Privacy Policy and all applicable laws. By submitting your contact information to receive a quote or more information from us through the Site, or accessing and/or otherwise using the Site, you consent to TrainingPeaks' use of your Personal Data as set forth below in this Privacy Policy. If you do not agree to this Privacy Policy, then you may not use the Site and you should submit your contact information to the Site. This Privacy Policy may be changed by us from time to time without notice to you, and the governing version will be posted on the Site. Please review this Privacy Policy on a regular basis as your use of the Site will be governed by the then-current Privacy Policy

TrainingPeaks recognizes the importance of protecting the privacy of our customers and the users of the Site. However, some uses of such information are required for us to conduct legitimate business by providing information of interest our customers and the users of the Site.

Notice to California residents

Except as expressly identified below, we do not disclose a user's personal data to any third-party for such third-party's direct marketing purposes. Thus, under California Civil Code Sections 1798.80-1798.84, TrainingPeaks has no obligation to a California resident to provide further information regarding Owner's use of the California resident's personal data.

Notice to Utah residents

Except as expressly identified below, we do not disclose a user's personal data to any third-party for such third-party's direct marketing purposes.

What this Privacy Policy Covers

This Privacy Policy covers our treatment of Personal Data that we collect through your use of the Site and when you use Services provided on the Site. This policy does not apply to the practices of companies that we do not own and/or control or to people that we do not employ or manage.

Our Legal Basis for Collecting, Storing and Processing your Personal Data

If you have subscribed to use the Site in order to obtain the Services, we collect, store and process your Personal Data out of a contractual necessity in order to provide you the Services.

In certain cases, we may store and process your Personal Data in order to comply with TrainingPeaks' legal obligations for record keeping and other compliance with laws or regulatory compliance.

The Personal Data we hold about you is processed by us on the basis of our legitimate interests in providing the Services. Based upon the type and amount of data we collect, we have made a determination that our legitimate interest in using such Personal Data is not outweighed by any detriment to you.

Information Collection and Use

Through your use of the Services, we may collect the following "Personal Data" from you if you choose to provide it, including:

  • Your name, email, address and/or telephone number ("Contact Information").
  • Social Media account data when you link to third party social media accounts.
  • Pages and products viewed, ads that you clicked on, emails from us that you opened, browser type, operating system, IP address and device information, your mobile operating system (OS), a mobile device identifier embedded by us, or other commonly used mobile device identifier if you access the Site on a mobile device ("Analytical Information").

We do not collect any more Personal Data from you than what we have determined is needed for us to provide the Services or that you have decided to share with us to more personalize the Services, and to comply with applicable laws.

Peaksware is not a healthcare provider or a business associate of any healthcare provider and is not subject to the privacy rule of the health information portability and accountability act of 1996 (hipaa).

How Your Personal Data May Be Used

We may use Analytical Information to improve the performance or layout of our website; to develop new services and ideas; to target advertisements to you on the websites of others, and to better administer and troubleshoot our systems. Specific uses include:

  • Name - Your name is used for identification within the application and personalization of emails or notifications.
  • Email - Your email may be used for purposes of password reset assistance and transactional emails such as sales, payments, and recurring subscription processing. It may also be used for app based notifications such as daily workout reminders.
  • Unique Identifiers - We generate a unique identifier for your account as part of account creation in order to distinguish your data from other users within TrainingPeaks
  • Age & Birth Month/Year - TrainingPeaks stores birth month/year (and calculates age from this data) to assist with training zone creation, improving accuracy of analysis and tracking for your workouts and training. This information is not required.
  • Physical Address – TrainingPeaks requires billing address when collecting payment using a credit card. It is also possible to optionally store mailing address for each account via application settings, to help coaches manage their athletes.
  • Social Media Information - Social Media information is stored at your discretion for blog post author bios and coach profile contact methods. We may also collect Facebook ID if using Facebook to login to our site.
  • Phone Number - TrainingPeaks requests phone number when creating a coach account so we can contact you for onboarding and education.

We may use Contact Information, User Data, Third Party Data and other Personal Data to provide you the Services on the Site; to evaluate and improve the Services; to fulfill your requests for information; and to contact you about TrainingPeaks products or services and those of our affiliates, based on the preferences you have indicated.

We provide you the opportunity to consent to receive commercial email from us related to the Services or information that we deem you may be interested in when you seek more information from us. We will give you the opportunity to "opt out" of receiving any unsolicited information from us or to limit the unsolicited information you receive from us to information regarding the Services or information you specifically request or information we determine you may find useful as a result of your use of the Site.

Information Sharing and Disclosure

Except as otherwise described in this Privacy Policy, we will not share your Personal Data with any other person or company. We will share your Personal Data to other companies or people when:

  • We need to share your information to provide a product or service you have requested;
  • We need to send the information to companies who work on behalf of TrainingPeaks to provide a product or service to you. Unless we tell you differently, we only provide these companies the minimum amount of information that is necessary for them to assist us and these companies do not have any right to use the Personal Data we provide to them beyond what is necessary to assist us;
  • We find that your actions on our website violate the Terms and Conditions of Use, any of our usage guidelines for specific services or any agreement; and
  • As required to respond to or initiate subpoenas, court orders, or legal process.

How long do we keep your information?

We will store your information for as long as you have an account with TrainingPeaks. We may keep records of transactions with you for a period of up to seven (7) years to comply with the IRS requirements.

Use of Cookies

TrainingPeaks uses "cookies," a small text file transferred to your device, along with similar technologies (e.g., internet tag technologies, web beacons and embedded scripts) to help provide you a better, more personalized user experience.

The Options/Settings section of most internet browsers will tell you how to manage the cookies and other technologies that may be transferred to your device, including how to disable such technologies. You can disable our cookies or all cookies through your browser settings. Please be advised that disabling cookies through either method may impact many of our websites' features.

Instructions for blocking or allowing cookies in common web browsers are provided at the links below:

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our websites. They include, for example, cookies that enable you to log into secure areas of our websites, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our websites when they are using it. This helps us to improve the way our websites works, for example, by ensuring that users are finding what they are looking for easily.
  • Targeting cookies. These cookies record your visit to our websites, the pages you have visited and the links you have followed. We will use this information to make our websites and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Cookie Name Cookie Category Purpose
TPAUTH Strictly necessary Used to authenticate and track a logged-in user throughout our website and applications.
Google Analytics Analytical/Performance Used to track user activity over different browsing sessions.
AdRoll Targeting Used to track your use of the website and to send you targeted ads on the website or third-party website based upon the pages you have visited.
Mixpanel Analytical/Performance Used for event tracking to monitor user behavior.
Google Tag Manager Analytical/Performance Used for event tracking to monitor user behavior.
Facebook Targeting Used for advertising and retargeting through Facebook.

We also allow third parties to place cookies on your device through the Services to:

  • Help us understand and improve how visitors use our websites, including which of our pages and products are viewed most frequently.
  • More effectively market our products and services and advertise other products and services that may be of interest to you.
  • Obtain your feedback on our products and the Services.
  • Allow you to engage in our social media offerings (e.g., clicking the "Like" button on our website).

The use of third-party cookies is not covered by our Privacy Notice. We do not have access or control over these cookies. If you continue to use our websites, we will assume you agree to the use of these cookies.

Interest-Based Ads

Unaffiliated third parties may use cookies and other technologies on our website to collect information about your online activities over time and across different websites you visit in order to provide you with interest-based advertising. You can generally opt-out of receiving interest-based advertisements from members of the Network Advertising Initiative or the Digital Advertising Alliance by visiting their opt-out pages: ( http://www.networkadvertising.org/choices/) and ( http://www.aboutads.info/choices/). When you opt-out using these links, please note that you may still receive advertisements. They just will not be personalized based on your interests.

Do Not Track

Some internet browsers incorporate a "Do Not Track" feature that signals to websites you visit that you do not want to have your online activity tracked. Given that there is not a uniform way that browsers communicate the "Do Not Track" signal, the Site does not currently interpret, respond to or alter its practices when it receives "Do Not Track" signals.

Your Ability to Modify Our Use of Your Personal Data

Under the GDPR, you have the following rights related to TrainingPeaks use of your Personal Data.

  • Right to withdraw consent. You have the right to notify TrainingPeaks that you no longer want them to process or use your Personal Data. You can do that by contacting TrainingPeaks at the email or mailing address below.
  • Right to data portability. You have the right to obtain a copy of your Personal Data stored and processed by TrainingPeaks and direct TrainingPeaks to transfer your Personal Data to another controller via csv format.
  • Right to erasure/Right to be forgotten. You have the right to request that any of your Personal Data being stored or processed by TrainingPeaks is deleted from our records. However, while we can delete your Personal Data from our current records, copies of your data may be stored in TrainingPeaks' inactive and archived records and will be deleted in accordance with TrainingPeaks' then-current document management policy. In some cases, your Personal Data may be continued to be stored in archived records of transactions or activities where Owner is required by law to retain such records.
  • Right to restriction of processing. You may request that TrainingPeaks restrict the processing of your Personal Data. In such case, this may affect your ability to use or navigate the Site.

To exercise any of your rights above, please contact TrainingPeaks at privacy@trainingpeaks.com or 7007 Winchester Circle, Suite 200, Boulder, CO 80301. If you choose to exercise any of your rights listed above, it may affect your ability to use the Site, as the operation and functionalities provided on the Site may require the use of your Personal Data.

Ability to Review and Edit Your Information

You may review and approve the Contact Information about you that was stored in our database and obtained through your use of the Site. Upon your written request, we will remove that information from our database or change or correct personal data that you state is erroneous within applicable regulatory or other legal requirements. You should understand, however, that information about you in our database might come from a number of sources.

Security

We will take reasonable and appropriate measures to protect it from loss, misuse and unauthorized access, disclosure, alteration and destruction of your Personal Data, taking into due account the risks involved in the processing and the nature of the personal data. However, no electronic storage method or data transmission over the Internet can be guaranteed to be 100% secure.

Commitment to Children's Privacy

In compliance with the Children's Online Privacy Protection Act, 15 U.S.C., §§ 6501-06 and 16 C.F.R., §§ 312.1-312.12, the Site does not collect information from children under 16 years of age, and we do not intentionally collect information from persons under sixteen (16) years of age. Use of the Site is limited to users that are sixteen (16) years of age and older. By using the Site, you represent that you are sixteen (16) years of age or older.

Changes to this Privacy Policy

We reserve the right to change, modify or otherwise update this policy at any time. These changes or updates will be effective immediately. We may provide you notice of such changes when they are material, such notice may be given by posting on the Site, by electronic or conventional mail or by any other means by which you obtain notice of the changes or updates.

Policies of Other Websites

The Site may contain links to third-party websites not owned or controlled by TrainingPeaks. TrainingPeaks is not responsible for the privacy policies of any third-party websites which user may access through a third‑party link. Further, these third-party websites may have privacy policies that differ from this Privacy Policy. TrainingPeaks disclaims all responsibility for the privacy practices of such other third-party websites. You should read the privacy policies of each third-party website you visit to determine what information each third-party website may be collecting about you and how they intend to use such information.

Questions

If you have any questions or comments about these Terms of Use or this Site, please contact us by email at privacy@trainingpeaks.com. You also may write to us at:

TrainingPeaks
Attn: Privacy
7007 Winchester Circle, Suite 200
Boulder, CO 80301